MacPaw is a software company, that develops and distributes software for macOS and iOS. Today, our products have more than 30 million users worldwide. At MacPaw, we believe humans and technology can reach their greatest potential together. MacPaw is proud to be Ukrainian. The support and development of Ukraine are significant parts of the company’s culture. MacPaw gathers open-minded people who support each other and aspire to change the world around us.
We are seeking a highly skilled Senior UX Researcher to join our team and play a pivotal role in shaping the future of our AI-driven products.
As a member of our UX Center, you will conduct in-depth research to understand user needs, behaviors, and emotions. Your expertise in human-computer interaction, cognitive psychology, and visual perception will contribute in creating innovative and engaging user experiences.
N.B. This role is dedicated solely to understanding user needs and behaviors – not creating visuals or designing wireframes If you’re passionate about diving deep into UX research, we want to hear from you!
In this role, you will:
Constantly analyse entire end-user-product interaction in terms of UX aspects. Monitor its success in achieving product goals, and identify signals and metrics necessary to help products meet and exceed user expectations
Design, organize, and execute various UX research (interviews, product usability testing, internal evaluations, other user surveys, etc.), gather internal/external teams (designers, researchers, analysts, interviewers, etc.) to validate design solutions, provide decision-makers with well understood and articulated customer problems on all development stages
Create and maintain updated UX research documentation, reports, and user flow maps
Analyse the overall MacPaw UX design practice and its consistency among products, identify needed changes, develop relevant solutions, and support internal teams while implementing unified UX practice on a unit level and improving product design processes. Provide consultations and help resolve issues to ensure consistency in UX
Implement UX strategic projects: create and evaluate project plans, identify critical paths and resources required, coordinate team if needed, and oversee implementation and progress to ensure effective project delivery according to UX strategy and overall units and company goals
Skills you’ll need to bring:
3+ years of work experience in UX research
1+ year of work experience in product design
Strong understanding of human-computer interaction, behavioral research, and visual & emotional perception
Knowledge in conversational design and experience with AI-related products
Proficiency in various research methodologies and tools (from conducting to delivering insights)
Ability to think out of the box and challenge the status quo
Experience in creating UX documentation
Knowledge of UX Metrics
Advanced English
Knowing Human Interface Guidelines
Experience in the fast creation of clickable prototypes based on static mock-ups
Excellent communication skills, including the ability to present complex research findings to both technical and non-technical audiences
Proactivity, self-organization, innovation
UX Advocacy
Fluent Ukrainian
As a plus:
A good portfolio of past designs that demonstrates your past product design experience
Experience with eye-tracking, EEG, and other advanced research techniques
Knowledge in cognitive psychology
Experience in organizing workshops, facilitating brainstorms
Passion for exploring and applying innovative technologies